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store policy


Please read these Terms of Use carefully before using this website. Your use of this site constitutes your agreement to these Terms of Use (The “Terms and Conditions). We also suggest that you read our Privacy Policy below. Together, these materials contain terms, rules, and other guidelines related to your use of the Services. When you use the Services, you are agreeing to these terms, so please do not use the Services if you do not agree.


1. General

The terms “we”, “us” and “our” when used in these Terms and Conditions means VANHU VAMWE. The terms “you” and “your” when used in these Terms and Conditions means any person or entity browsing, using or purchasing products on or through this Website.

You may only use this Website and its content solely for personal and non-commercial use. Any use of this Website or its Content other than for personal and noncommercial purposes is prohibited.


2. We have the right to update and revise these Terms of Use any time

Please review these Terms regularly because once we post any changes, your continued use of the Services constitutes your acceptance of the revised Terms.


3. Age requirement

We only permit individuals who are at least 18 years old and can form legally binding contracts with us to use the Services. If you are under 18 years old and would like to use the Services, a parent or legal guardian who is at least 18 years old must supervise you. In all cases, the adult would be the user and is responsible for any and all activity.


4. Account registration

Should you register with us, you will be solely responsible for any activity that occurs through your account. In order for us to provide you the best possible service, you agree to provide us with complete, accurate, and updated information for your Account at all times. If any information is incorrect or outdated, it can lead to errors or delays, for which we will not be responsible.

As mentioned, you will be responsible for your account so we strongly urge you to not share account information. Similarly, no one else should be able to use your account without your permission. You should never publish, distribute, or post login information for your Account.


5. General information on ordering your VANHU VAMWE  products

  • Orders can be placed via this Website. By placing an order with us, you are i) offering to purchase product(s) based on these Terms and Conditions ii) either 18 years of age or over or supervised by someone who is 18 years of age or over, iii) representing all the information provided to us in connection with your order is true and accurate iv) representing that you are an authorised user of the payment method.

  • Please take your time to review and check your order at each stage of the order process. By doing this, reduces the likelihood of potential mistakes of your order.

  • By clicking “Place Order” on the final section (place order section) your order is sent to us. Once we have received your order, an automated confirmation of receipt will be sent to the e-mail address specified by you in the ordering process. This e-mail will contain your order number and the details of your purchase. A legally binding agreement has now been concluded for the sale and purchase of the products.


6. Changes to our website

We hope that there will be no typographical errors or inaccuracies, but these may occur. Therefore we reserve the right to update any information we seem fit without any prior notice. These errors may relate to product information and description, pricing and availability. In such circumstances, we reserve the right to terminate any orders involving these inaccuracies.


7. Ordering your VANHU VAMWE product

  • Once you have reviewed a product, select which one you want, click on the product so you can “ADD TO BASKET.”

  • When you “GO TO CHECKOUT,” you will be asked your Personal Information (email, name, password, billing address and mailing address).

  • Once you have confirmed “PLACE ORDER,” we will process everything. If you want to change your order, please email us at sales@vanhuvamwe within one hour of placing your order to enable us to fulfill your request.

  • As mentioned, we will ask for your mailing address and so we require: your name, address, and telephone number to send you your VANHU VAMWE purchase. 

8. Our products

  • The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

  • Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary slightly due to the nature of the materials we use as they can vary slightly in appearance. In addition, you should note that we cannot guarantee a uniformed appearance to each product as they are handmade from natural materials and slight imperfections may occur. These imperfections include (but are not limited to), the recycled cord used, texture and colour variations, markings and scars.

  • If product(s) you purchased are damaged or otherwise show material or manufacturing defects, please contact us via email at Please note that this warranty does not apply to fair wear and tear, willful damage, abnormal storage, alterations, repairs or improper or unreasonable use.


9. Intellectual Property

All of the content that appears on the Services, including without limitation all designs, illustrations, icons, photographs, video clips and written materials, as well as the compilation of the website, Services, and other materials, are the exclusive property of VANHU VAMWE.

All trademarks, service marks, and trade names that appear on the Services and the overall “look and feel” of the Site and Services (collectively the “Marks”) are proprietary to VANHU VAMWE, or the respective owners of such Marks. You may not display, reproduce, or otherwise use the content or materials on the Services, including the Marks, without first receiving written consent from us.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation or social network (eg if you own a blog) to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


10. Trademarks

 “VANHU VAMWE” and the logo, as it appears on our website are trademarks of VANHU VAMWE. All rights are reserved.


11. Viruses, Hacking and other offences

  • You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

  • By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

  • We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


12. Your cancellation and refund rights as a consumer

  • The Consumer Protection (Distance Selling) Regulations 2000 will apply to any Contract formed through our site where you are a consumer. These regulations entitle consumers to cancel an order during the period set and receive a refund.

  • To cancel an order, please email us at As mentioned in Changes to your VANHU VAMWE order (clause 8 of Terms of Use), we may have already shipped your order and in cases like that we will not be able to make the requested change or cancellation.

  • In the circumstances of a refund, our customers are required to show ONLY solid proof of damage, only then will you receive a full refund of the price you paid for the item. If the returned item does not adhere  to our criteria, ie: you do not like the colour, size etc, we will process store credit, and another bag can be sent out to you as soon as we receive the on received. . In any case. 


13. Indemnity

By use of this site, you agree to indemnify and hold VANHU VAMWE (and all affiliates, officers, directors, employees, contractors and agents) harmless from any liabilities, expenses, claims and damages as a result of your use or misuse of the service.


16. Limitation of Liability

VANHU VAMWE shall not be liable to you for any direct, indirect, incidental damages that result from the use or the inability to use, the materials and services on this site.


17. Signing up

We may restrict access to some parts of our site, or our entire site, to users who have not signed up with us.



Any comments made on our website and our social media platforms remain VANHU VAMWE property. We reserve the right to use, commercial or otherwise any comments from our customers. Furthermore, we are under no obligation to contact you in advance for permission of use of these images and comments.


At VANHU VAMWE, we believe that customers have a right to know what information we collect as we want you to understand our commitment to protecting your privacy. This information allows us to communicate with our customers about our products, services and promotions.

The privacy policy (the “Privacy Policy”) described below covers the entire VANHU VAMWE website (“the Site,” “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this Site. By visiting and using the Site, you accept the practices described in this Privacy Policy. By using our Services, you agree to the use, disclosure and procedures this Privacy Policy describes. This Privacy Policy describes the types of Personal Information we may collect, how we may use this information and when (under certain circumstances) we may disclose this information.

We are not responsible for the content on, or privacy practices of any non-VANHU VAMWE web site to which this site links or that links to this site. If you have any questions, please feel free to drop us an email at


How is the information collected?

VANHU VAMWE will not collect any Personal Information about you except when specifically and knowingly provided by you.

Personal Information we may collect from you includes:

  • Your name, nickname, e-mail address and password.

  • Your contact information, such as your phone number, social media handle or email (depending on how you contact us).

  • Your billing address and mailing address, should you purchase through our services

  • Your payment information (credit card numbers and banking accounts). We will use your information collected online to process and fulfill your order.

In addition, we maintain a record of your purchase history details that might enable us to improve your shopping experience and to communicate with you about our products and promotions. At VANHU VAMWE, we understand and recognise that we must maintain and use customer information responsibly.


How we collect information

We may collect information in the following ways:

  • When you provide us with information to make a purchase

If you use our services to make a purchase, we may request certain Personal Information from you to facilitate the transaction and to fulfill your purchase.  You may also provide us with Personal Information, which includes your name, nickname, your location and your own message. We, or companies that provide services on our behalf, may also collect certain financial information from you, such as your payment method (this may include valid credit card number, type, expiration date or other financial information).

  • Communications you start with us

We may contact you through different modes of communication, whether this be by: phones, email, instant messages, social media, we may keep a record of your contact information and correspondence for later reference (to help improve our service). When we send emails, we track whether or not you have opened them to figure out ways to improve content and ultimately improve our Services.

  • Third party services

Our customers are active in many different communities, both offline and online, and we like facilitating that wherever we can. Some parts of our Services can be linked up with other accounts you have, such as your Facebook, Pinterest, Twitter, Instagram, or Google+ account (“Third Party Accounts”). If you link to Third Party Accounts from our Services, we may collect some information about your use of the Third Party Account. We will only be able to collect the information if you’ve authorized the Third Party Service to provide us with that information or if you’ve made the information public. Additionally, if you mention us through your Third Party Account, we may collect information and content related to your comment that is publicly available. If you wish to limit the information available to us, you should be sure to manage the privacy settings of your Third Party Accounts.


If you link your account on the Services with a Third Party Account, we may also collect and store publicly available information about your contacts and friends from the linked Third Party Account. This information may include their photo, name, email address, birthday, interests or other content you can see when you access such profiles on those Third Party Services. We may also collect and store information if you invite other users to the Services by providing us with their Personal Information.


How we use the information we collect

We primarily use the information we collect and store to enhance the Services and your experience with VANHU VAMWE. We do not sell or rent information about our customers and all information provided to us remains confidential, except that:

  • We may share summary information regarding our customers with partners, advertisers or other third parties.

  • We may share information with companies that provide support services to us such as a printer, mailing house, fulfillment company, payment service provider, or web host. These companies need information about you in order to perform their functions and are subject to confidentiality agreements. Unless otherwise required by law, they are not authorized to use any of your Personal Information we share with them for any other purpose.


Internal use

We may use Personal Information to provide the Services to you. Some ways we may internally use your information include:

  • To communicate with you about your orders and deliveries, and we may send you a confirmation email when you register/place an order with us

  • To respond to comments or questions

  • To provide you with additional information according to your preferences

  • To customise and personalise your experience using our services

  • To send information and marketing materials

  • For your our internal business purposes



  • We may publicly disclose the identity of the winner of any online contests or promotions.

  • We will use your written and/or video reviews on our Site and/or within VANHU VAMWE for product improvement, product development, customer experience improvement, and possible communication/PR purposes.



 As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. You may be able to set your web browser to reject cookies entirely or require that it request permission from you before accepting each new cookie. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.


Opt out


If you decide you don’t want to receive email or other mail from us, you can select the “opt out” provision in our communications to unsubscribe. Unsubscribing will stop you from receiving most types of communication, but it may not apply to emails about orders or transactions you place through the Services or to respond to your specific request, such as password recovery.

Except as we discuss in this Privacy Policy, we will not share your Personal Information with third parties who wish to market other products and services to you.

Policy changes


We may change our Privacy Policy from time-to-time. We encourage you to review the Privacy Policy regularly so that you understand our current Privacy Notice.  

What information can you access

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • Name and password

  • Mailing address

  • Billing address

  • Email address

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

At VANHU VAMWE we understand and recognise that we must maintain and use customer information responsibility. We take your privacy seriously.  When engaging with us and shopping with us, we want our customers to feel confident that their personal information and credit card details are secure.

If you have questions or suggestions regarding our privacy standards please email

We hope this privacy policy answers all your questions, but if not please feel free to drop us an email at

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